Papyrus provides a direct, confidential helpline for young people who feel suicidal. It takes a positive wellbeing approach to give young people hope.
It explains there are a number of reasons why a young person could be feeling this way. Papyrus draws from the experience of those who have been touched personally by young suicide across the UK and speak on their behalf in campaigns to save young lives.
Papyrus offers access to direct help from trained professionals who give non-judgmental support, practical advice and information to young people under the age of 35 who are feeling suicidal and need to talk.
Contact Details
- Telephone: 08000 068 41 41
- Hours of service: Monday - Friday 10am to 10pm; Weekends & Bank holidays 2pm to 5pm
- Website: Papyrus
Helpline Services
If the helpline is busy or if a young person needs to call outside the opening hours they can leave a message on the answer phone and Papyrus will get back to them as soon as possible during opening hours.
Papyrus is free to call from BT landlines, other networks and mobiles may vary. Your call will not appear on your itemised BT telephone bill.
Referrals
All calls are confidential and can be made without disclosing names, location or personal details. In certain cases where Papyrus advisers become aware of imminent danger to life, they will advise that emergency support is required. Papyrus will usually get callers to work with them in accessing fast response services. Where appropriate, they may need to ask emergency services to become involved in order to prevent a suicide or other significant harm, even if the caller's consent is not given. In such cases, they will only ask the emergency services to locate the caller and to intervene. Papyrus will not share information other than absolute essentials.
Papyrus may suggest that a young person contact their GP who can offer help to get other kinds of support.
Ongoing Support
The helpline is an advice service, not an ongoing support service. Where appropriate, advisers help callers identify who can provide on-going support from other organisations. Callers cannot request to speak to the same advisor again, as they do not provide one-to-one support, they may however speak to the same adviser by coincidence.
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