ParentLine Scotland is a 24 hour national confidential helpline and web-chat service for parents and carers who need advice and support for a child or young person, including mental health and wellbeing issues.
Helpline services
When a parent or carer calls ParentLine they will be able to access direct help from trained call-takers who can offer advice and emotional support on any issue relating to the mental health and wellbeing of a young person. The service also provides practical guidance which can be in the form of recommending more specialist services, advocacy or on-going telephone support with a named call-taker.
ParentLine Scotland may suggest that a young person contact their GP who can offer help to get other kinds of support on behalf of a young person. Parents and carers can call repeatedly and there is ongoing support however, this is very much based on an individual's needs. ParentLine offer 'case management' for up to 6 weeks of support from the same counsellor providing emotional support as well as practical guidance.
Contact details
- Telephone: 08000 28 22 33
- Hours of service: Monday - Friday 9am to 10pm; Weekends 12pm to 8pm
- Website: ParentLine Scotland
Service hours
Usually, but it can vary, dependent on how busy it is. ParentLine would try to answer the call then offer to call back.
Calls from landlines and some mobiles are free.
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