Engagement and communication
The success of our transformation and change will, as with all previous changes be built on building support both inside and outwith our organisation. Articulating the need for change to continue to allow us to focus on serving our communities and importantly those in greatest need and bringing people with us to help inform, shape and be at the heart of delivering any change. A continued focus on building relationships, connecting, supporting, involving, and communicating with our staff, communities and partners is an essential part of a successful transformation and change programme. We recognise that change can be both exciting and scary, creates opportunities and threats and is best done with and not to people.
We will keep people informed and engaged to make improvements needed. Our Communications & Engagement Plan will enhance current approaches to involvement and engagement within the organisation, with our partners and communities. We will be clear about what the impact of change will mean to our communities, especially where services change significantly.
To ensure that staff, partners, elected members and communities have a clear understanding of the programme, its aims and progress clear and regular communication will be key. A communications plan will be developed to build collective understanding and support for transformation and change and inspire and encourage wider involvement. We will encourage everyone to become involved and a range of communications methods will be used to ensure a wide reach and engagement with all stakeholders.
Working to the principles of Service Design, we will use research and the feedback and stories from the user experience to keep the people who deliver, use and interact with our services at the centre of everything we do.
We have developed an approach for engaging with people around transformation through workshops, events, and meetings. These are aimed at gathering ideas and suggestions, setting clear actions for progress, and agreeing solutions for improvement in future. This approach is aligned with the principles, ethos, and commitments of the Perth & Kinross Offer to involve people in areas of our work that affect them to develop solutions locally.
Delivery of the Transformation & Change programme will be underpinned by our organisational wide cultural and behavioural change programme along with a clear commitment to fully embed and demonstrate our values of Ambition, Compassion, and Integrity.
Our approach
We recognise that the shape and structure of our organisation needs to change, and we need to place a greater focus on the delivery of the Perth & Kinross Offer to transform the experience of people who use our services. This needs to be the cornerstone of our transformation and change programme.
Due to the size and complexity of the organisation and the nature of challenges we face, the Transformation and Change programme will require a range of approaches as detailed below. No two projects will be the same and for larger scale projects of a more complex nature, it is likely that many of the approaches will be adopted to deliver the required outcomes.
Transforming our customer's experience
The things we do that will be different for those who receive our services. We will focus on delivering the Offer with communities at the heart of shaping, delivering and managing services and operating and owning assets.
Transforming the shape and structure of our organisation
This will involve restructure and consolidation of services, but we will also consider the merits of other models of insourcing, outsourcing, sharing services and commercialisation.
Transforming our systems and processes
Led by services and teams, these changes will deliver better outcomes for people in our communities through improvements in efficiency and productivity. These improvements will be made possible by streamlining processes and a greater use of digital solutions.
Transforming our spending and response to demand
This is the budget cuts, reviewing demand across the organisation, focusing on need and re allocating resources.
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