Welfare Rights Team - Annual Report 2023/2024

We survey our clients on an on-going basis to ensure that they are satisfied with the service we provide. The feedback is as follows:

• 95% of people surveyed had no problems accessing our service.
• 95% of people surveyed felt our opening hours were suitable to their needs.
• 96% of people surveyed felt our service was delivered in a way that suited their needs.

The team were brilliant. I could not have gotten my correct benefits and help without them. I cannot thank them enough they helped me through 2 tribunals. Excellent work!

My worker was extremely helpful and always just a phone call away if I needed her

The information, support, practical assistance, patience and understanding given to me at such a difficult time have been invaluable. I cannot praise the service enough.

Thank you so much for your support. I really appreciate it. It's such a great News for me. Because, unfortunately I didn't pass my driving exam, but because of your help I don't need to be worried about clothes, hoover etc.