The Customer Service Centre is based in Pullar House and provides a range of professional support to internal council departments and externally to customers and communities across Perth and Kinross.
The team supports colleagues and services by providing a first point of contact for customers. We aim to deal with as many enquiries at first point as possible, and you can contact us in a variety of ways.
The Customer Service Centre is open 8.45am - 5pm Monday-Fridays. Monday mornings and lunchtimes are our busiest times, if your call isn't urgent, it is best to contact us outside of these times.
Some of the current departments and subjects supported by Customer Services:
- Child Protection
- Education (school clothing grants and free school meals)
- Early Intervention and Prevention Team (access to social care for adults)
- National Entitlement Card and Free Travel Passes
- Parking (assisting with Blue Badge applications and general parking enquiries)
- Bins and recycling
- Road and street lighting faults
- Planning and building standards
- Environmental matters
- Payments
- Complaints
- We also provide assisted self-service support for many of our online forms
Customer vision
Our customer vision is to provide customer services which are:
- Easily accessible
- Simple to use
- Streamlined
- Convenient
- Cost effective
- Reliable
Our staff will have the right skills to support our vision, have a comprehensive information system and will be equipped to support digital services.
Customer feedback
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