We are committed to analysing our performance as a Housing Service and reporting the results to our tenants.
Our aim is to continually improve the services we provide to local people.
Annual Performance 2023/24
The Scottish Housing Regulator's 2023/24 Landlord Report on Perth & Kinross Council's housing services has been published. It provides the Council and our tenants with a snapshot of how we are performing as a landlord across a number of different service areas.
The report was compiled from information supplied to the Scottish Housing Regulator (SHR) by the Council across a range of key indicators. Every social landlord in Scotland is required to supply this data to the SHR.
We also use the data to produce an Annual Performance Report for Tenants. The 2023/2024 Annual Performance Report (PDF, 817 KB) was published in October 2024.
Each year the Scottish Housing Regulator publishes an Engagement Plan for every social landlord, outlining how the SHR will work with the landlord to improve services. Perth and Kinross Council's 2024/25 Engagement Plan is available.
Performance statistics
| Housing performance | 2021/22 | 2022/23 | 2023/24 |
|---|---|---|---|
| The number of people presenting to the Council as Homeless | 610 | 737 | 856 |
| Average time (hours) to complete emergency repairs | 2.97 | 4.51 | 3.3 |
| % reactive repairs right first time | 91.86% | 91.31% | 90.42% |
| % of anti-social cases resolved within targets | 95.28% | 93.36% | 91.37% |
| Average days to re-let homes | 44.6 | 42.81 | 37.8 |
| % of rent loss due to empty homes | 1.33% | 1.04% | 0.87% |
| Current and former tenant rent arrears as a % of gross rent due for the reporting year | 10.69% | 11.09% | 10.98% |
| Rent collected as a % of the total rent due | 99.08% | 98.61% | 99.15% |
Tenant Satisfaction Survey
We carry out regular surveys to see what our tenants think of the wide range of services we provide.
| Tenant satisfaction | PKC 2023/24 | Scottish council average 2023/24 |
|---|---|---|
| Tenants satisfied with the overall service | 78.7% | 80.3% |
| Satisfied with the repairs service | 95.9% | 87.2% |
| Tenants satisfied with keeping them informed with its service | 82.6% | 82.3% |
| Tenants satisfied with the opportunities given to participate in the Council's decision making process | 73.9% | 80.4% |
| Tenants satisfied with quality of home | 77.3% | 78% |
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