We are committed to analysing our performance as a Housing Service and reporting the results to our tenants.
Our aim is to continually improve the services we provide to local people.
The Scottish Housing Regulator's 2023 to 2024 Landlord Report on Perth and Kinross Council's housing services has been published. It provides the Council and our tenants with a snapshot of how we are performing as a landlord across a number of different service areas.
The report was compiled from information supplied to the Scottish Housing Regulator (SHR) by the Council across a range of key indicators. Every social landlord in Scotland is required to supply this data to the SHR.
We also use the data to produce an Annual Performance Report for Tenants. The Annual Performance Report for 2024 to 2025 (PDF, 959 KB) was published in October 2025. The next annual performance report will be published by the end of October 2026.
Each year the Scottish Housing Regulator publishes an Engagement Plan for every social landlord, outlining how the SHR will work with the landlord to improve services. Perth and Kinross Council's Engagement Plan for 2024 to 2025 is available to view now.
Performance statistics
| Housing performance | 2021/2022 | 2022/2023 | 2023/2024 | 2024/2025 |
|---|---|---|---|---|
| The number of people presenting to the Council as Homeless | 610 | 737 | 856 | 860 |
| Average time (hours) to complete emergency repairs | 2.97 | 4.51 | 3.3 | 3.4 |
| Percentage of reactive repairs right first time | 91.86% | 91.31% | 90.42% | 92.40% |
| Percentage of anti-social cases resolved within targets | 95.28% | 93.36% | 91.37% | 79.60% |
| Average days to re-let homes | 44.6 | 42.81 | 37.8 | 24.87 |
| Percentage of rent loss due to empty homes | 1.33% | 1.04% | 0.87% | 0.58% |
| Current and former tenant rent arrears as a percentage of gross rent due for the reporting year | 10.69% | 11.09% | 10.98% | 8.83% |
| Rent collected as a percentage of the total rent due | 99.08% | 98.61% | 99.15% | 100.17% |
Tenant Satisfaction Survey
We carry out regular surveys to see what our tenants think of the wide range of services we provide.
| Tenant satisfaction | PKC 2024/2025 | Scottish council average 2024/2025 |
|---|---|---|
| Tenants satisfied with the overall service | 77.3% | 80.7% |
| Satisfied with the repairs service | 97.8% | 85.0% |
| Tenants satisfied with keeping them informed with its service | 80.7% | 80.5% |
| Tenants satisfied with the opportunities given to participate in the Council's decision-making process | 73.2% | 76.0% |
| Tenants satisfied with quality of home | 75.3% | 78.9% |
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