Complaints about food

In order for this Service to investigate a food product complaint, we require the following;

It should have been stored correctly since receipt. Chilled or frozen products require to have been stored in either the fridge or freezer in order to prevent further deterioration. The food, foreign object and original packaging should be placed in a clean, sealed bag.

You will be asked to provide details of the date and time of purchase (including any receipts that you may have), description of the complaint and any ill effects suffered if the food has been consumed. 

You may be asked to provide a witness statement in order to assist the officer with the investigation. We will not attempt to gain compensation or financial redress on your behalf, but you are free to take civil action independently against the retailer or producer of the food if you wish.

If you have not stored the food appropriately or you do not have the chain of evidence we require, then you may consider returning the food to the retailer who will conduct their own investigation.