Customer Service Standards

We are committed to providing an excellent level of service to our customers and aim to deliver this by:

• ensuring we focus on the needs of our customers when planning and delivering services
• working towards equality of access to services and providing information and opportunities for all customers to influence the way services are delivered
• applying the same standards of customer care to all our customers while recognising that customers have individual needs

Our customer service standards (PDF, 469 KB) explain the level of service you can expect when contacting us in writing, by telephone or in person.  

Your views and opinions are important in helping us improve our customer service. If you have any comments about our level of service please contact us:

• telephone 01738 475000 (8.45am to 5pm)
• email Enquiries@pkc.gov.uk
• write to Customer Service Centre, Perth and Kinross Council, Pullar House, 35 Kinnoull Street, Perth, PH1 5GD
• by visiting any of our offices

We also have a comprehensive complaints procedure - complaints can be made in writing, by telephone, in person or online.