Preparing for a thaw

There are several things you can do to cope with a thaw:

• When moving snow and ice from pavements and paths, be careful to ensure it is not blocking drains. 
• If alternatives to grit, such as salt, cat litter and sand, have been used then clear up any residues left behind after the thaw as this could lead to drain blockages. 
• Burst pipes are a potential problem. If people experience a burst pipe in the home, turn off the stop valve immediately and open all cold taps to drain the system. Do not turn on the hot taps as the hot water cylinder may collapse if the pipes leading to it are frozen. If in any doubt call a licensed plumber.
• Be aware that while roads and paths may be more accessible for most, vulnerable groups may still be wary of venturing outside, so continue to help the older or less able people in the community.

Advice

Scottish Water provides advice to customers and details on how to contact a plumber. They also have a customer help line 0845 601 8855 which people should contact if there is a burst water main.

SEPA's Floodline service provides 24 hours advice on flood risk - 0345 988 1188.

Information on the Council's role in relation to flooding is available.