Common Allocations Policy April 2025

CHR Monitoring Group

All partners are involved in the CHR monitoring group which oversees the management of the CHR and Common Allocations Policy.

This group meets on a quarterly basis. The objectives of the group are:

• to monitor performance against the Scottish Social Housing Charter indicators Annual Letting Plan proportions and the objectives and outcomes of the CAP
• to oversee service delivery and implement new ways of working such as housing options
• to make strategic decisions following consultation with all stakeholders
• to make recommendations/decisions on procedural change and development

Training

Training is an important part in making sure that the Common Allocations Policy is implemented effectively and delivers positive outcomes for customers. We, therefore, provide ongoing training for staff. This includes training on:

• housing options
• housing legislation and good practice
• Common Allocations Policy and procedures
• information technology systems
• other relevant legislation such as equality law
• skills development, for example, conducting effective interviews

We monitor and identify the need for staff training by developing training plans, by performing staff appraisals and by implementing staff development programmes that link training to job and personal development needs. This ensures that our approach to training contributes to continuous improvement in the way we deliver our services.