ChildLine provides a 24 hour confidential helpline for staff and support workers who need advice and support for a child or young person with mental health and wellbeing issues.
ChildLine is a private and confidential service offering coping techniques, personal experiences and message boards to seek information and advice on suicide and self-harm prevention.
Contact details
ChildLine is free to call from landlines and mobile networks.
- Telephone: 0800 11 11
- Hours of service: 24 hours a day, 7 days a week.
- Website: ChildLine
Helpline advice
When a member of staff calls ChildLine, a trained counsellor will ask some questions to try and understand the situation. ChildLine give advice, and can recommend staff and support workers to other services and organisations that can provide more specialised support with their issues.
There may be occasions where staff or support workers would be advised to speak to their GP about a particular issue if it was felt it was appropriate for them to do so.
Service hours
Sometimes it can be busy but an adviser would be available as soon as possible. An average phone call can be approximately 30 minutes. It's usually less than this, but might be more depending on what help a young person needs. A 1-2-1 online chat usually lasts around 40 minutes.
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