Transformation and Change Strategy 2022/23-2027/28
Transformation and Change Strategy - How will we know we have made a difference
Through a range of methods and mechanisms we will measure and assess the impact and outcomes of the transformation and change work on:
- People and communities
- Our employees
- Our organisation
- Our finances
Quality assurance, benefits realisation assessments, ongoing review and monitoring will be embedded at a project and programme level. Staff and customer feedback, performance information and budget monitoring arrangements will also enable us to measure our success.
In addition, and where appropriate, achieved outcomes from the programme will be reported at an organisational level through the Council's Annual Performance Report with service specific updates being provided within individual service Annual Performance and Business Improvement Plans.
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