Transformation and Change Strategy 2022/23-2027/28

The programme will be developed and phased over five years, it will be iterative, will start with several initial workstreams and will be built and added to through over the period, through engagement with our teams, partners and communities. Work in year one will set the foundation for the successful delivery of the programme in future years and the programme will be consistently reviewed, updated and reported to Council. 

Significant work will be undertaken in year one to identify and progress key projects that will deliver the greatest impact in terms of efficiency within the Council, improved customer outcomes and financial savings. In the short term, we will focus on activity to reduce the budget shortfall and we will review our leadership structure to ensure that we have the professional skills and leadership capacity in place to lead services and transformation across the organisation. 

Integral to developing the programme will be improvements to internal efficiency through our demand management approach. In developing projects, we will target areas where we can achieve greater efficiency by consolidating and bringing together services, further reducing duplication and wastage. This is to ensure service reaches the right people at the right time and helps us deliver on our vision and objectives. 

We will review all transformation and change projects on an ongoing basis to make sure that they remain relevant and aligned with our corporate priorities and outcomes. Where they are not seen to deliver the anticipated benefits, they will be suspended, and lessons learned to inform further elements of the programme. 

Projects will be developed with a clear scope, intended benefits, and potential impacts and all of this will be measured against an assessment criterion to ensure projects meet the aims of the overall programme. Proposals meeting the assessment criteria will then proceed to business case development. This will provide greater assurance around the deliverability and success of outcomes. The purpose of these proposals is to provide an indication of the types and breadth of activities which may become part of our Transformation & Change programme. 

As this is a 5-year plan, a flexible and agile approach will be adopted to the programme and projects may be added, changed or removed if the original benefits and/or outcomes do not offer best value.