Be on guard for bogus callers at your door

How can I protect myself from doorstep crime?

• Be on guard if someone turns up unexpectedly.
• Keep front and back doors locked.
• Use the door viewer or nearby window when answering the door.
• Fit a door chain or bar - use it and keep it on when talking to callers at the door.
• If you're not sure, don't answer the door.
• Don't feel embarrassed - genuine callers expect you to be careful.
• Only let callers in if they have an appointment and you have confirmed they are genuine.
• Always ask for identification badges of anyone you answer the door to, but don't rely on them. Identity cards can be faked - phone the company to verify their identity.
• Some companies offer a password system. Ask your utility providers if this can be used and if you have a password with a company make sure the caller uses it.
• Never let people try to persuade you to let them into your home even if they are asking for help - they may not be genuine. If someone is persistent, ask them to call at another time and arrange for a friend or family member to be with you.
• Never agree to pay for goods or give money to strangers who arrive at your door.
• Don't keep large amounts of money in your home.
• Remember, it's your home. There's no reason why anyone should ever enter your home against your wishes.
• If you're not sure, don't answer the door.

What action should I take if someone visits me and I think they're a doorstep criminal?

• Keep the caller out of your house, ask them to leave and call the police immediately by dialling 101.
• You might also want to try to alert a family member or attract a neighbour's attention but you should always contact the police first by dialling 101. The police would much rather attend a false alarm than have someone fall victim to a doorstep criminal.
• If the person refuses to leave your door, or you feel threatened or scared - Call 999 and ask for the police.
• Note down their description and the description of any vehicle they're using, including make, model, colour and registration number